Generating an HR hierarchy from a Service Request

Another code snippet from my archive.

On a number of projects, we have implemented approvals for service requests based on the HR supervisor hierarchy, and occasionally during testing the approval notification ends up in an unexpected place.  If you are using AME, then you can run the live test based on the service request ID to find out who AME expects to notify, but if you are using an SR workflow then this becomes a little more complex.

The code sample below takes the SR number as the start point, and from the primary contact walks up the HR supervisor hierarchy until there are no more supervisors found.



DEFINE sr_number = &1

  CURSOR c_per_info ( cp_party_id IN NUMBER ) IS
    SELECT full_name
    FROM   apps.per_people_x
    WHERE  person_id = cp_party_id;
  CURSOR c_get_manager ( cp_party_id IN NUMBER ) IS
    SELECT paaf.supervisor_id
    FROM   apps.per_all_assignments_f       paaf
    JOIN   apps.per_assignment_status_types past   ON
      ( paaf.assignment_status_type_id = past.assignment_status_type_id )
    WHERE  paaf.person_id                         = cp_party_id
    AND    paaf.effective_start_date             <= SYSDATE
    AND    NVL(paaf.effective_end_date, SYSDATE) >= SYSDATE
    AND    paaf.primary_flag                      = 'Y';
  CURSOR c_party_from_sr_number ( cp_sr_number IN NUMBER ) IS
    SELECT party_id
    FROM   apps.cs_hz_sr_contact_points
    WHERE  incident_id   = ( SELECT incident_id
                             FROM   apps.cs_incidents_all_b
                             WHERE  incident_number = cp_sr_number )
    AND    primary_flag  = 'Y';
  v_start         PLS_INTEGER;
  v_curr_person   per_people_x.full_name%TYPE;
  v_next_person   per_people_x.full_name%TYPE;
  v_check         BOOLEAN;
  v_check := TRUE;
  OPEN  c_party_from_sr_number ( cp_sr_number => &sr_number );
  FETCH c_party_from_sr_number INTO v_start;
  CLOSE c_party_from_sr_number;
  IF v_start IS NULL THEN
    DBMS_OUTPUT.PUT_LINE('No SR found for SR number &sr_number');
    v_check := FALSE;
  IF v_check THEN
      OPEN  c_per_info ( cp_party_id => v_start );
      FETCH c_per_info INTO v_curr_person;
      CLOSE c_per_info;
      OPEN  c_get_manager ( cp_party_id => v_start );
      FETCH c_get_manager INTO v_start;
      CLOSE c_get_manager;
      OPEN  c_per_info ( cp_party_id => v_start );
      FETCH c_per_info INTO v_next_person;
      CLOSE c_per_info;
      IF v_start IS NULL THEN
        DBMS_OUTPUT.PUT_LINE ( 'Current person '
            ||' has no supervisor' );
        DBMS_OUTPUT.PUT_LINE('Current person '
            ||' is supervised by '
            ||' / '||v_next_person );
      END IF;

1 thought on “Generating an HR hierarchy from a Service Request

Comments are closed.

By continuing to use the site, you agree to the use of cookies. more information

In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.

This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies. The cookies stored by this website cannot be used to identify you personally.

We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.

We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better. For example:
- avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
- remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.