Case Study: Metropolitan Police Service

CRM Consultancy as part of the Transforming HR project (Metropolitan Police Service HR Shared Services Centre)

TS Fifteen were engaged by Steria (now Sopra Steria) as part of the £42 million Oracle HR and CRM implementation for the Metropolitan Police Service to deliver cost savings of £15 million each year. We delivered a shared services centre driven by self-service across multiple channels, supported by a traditional call centre structure with expert services employed to manage the processes for employees at the world’s oldest police force. TS Fifteen delivered key functional and technical solutions within Oracle CRM, liaising with the client and internal teams to give flexible solutions to the client on time, enabling the consultancy to deliver a robust solution which supports nearly 50,000 end users.

Client feedback:

A very, very good person to have on your project. The word ‘Guru’ is over-used these days but Matt is exactly that – he can diagnose, design and fix just about anything related to or vaguely touching the technical elements of CRM and in particular, Workflow. Matt wrote the Oracle manuals on Workflow… – No, he REALLY did.


Founded in 1829 by Robert Peel, the Metropolitan Police Service is the territorial police force responsible for law enforcement in Greater London, excluding the “square mile” of the City of London. MPS also has significant national responsibilities, such as coordinating and leading on counter-terrorism matters and protection of the British Royal Family and senior figures of Her Majesty’s Government. The Metropolitan Police Service is the world’s oldest police force and employs about 50,000 full-time staff.

Formed from the 2014 merger between Sopra Group and Groupe Steria, Sopra Steria employ over 38000 staff across more than 20 countries. In 2015, the group had combined revenues in excess of 3.8 billion Euros.

By continuing to use the site, you agree to the use of cookies. more information

In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.

This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies. The cookies stored by this website cannot be used to identify you personally.

We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.

We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better. For example:
- avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
- remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Close